It’s possible to cancel a booking. We don’t advise this, as it leaves the tenant in the difficult position of not having a place to stay. You will also be penalized for canceling bookings.
After your 1st cancellation
Your listing will move to the bottom of the search page for 2 weeks.
After your 2nd cancellation
Your listing will move to the bottom of the search page for 2 weeks. We will withhold 10% of the payout from your next booking.
How to request a cancellation
Go to your Inbox.
Select the ‘Booked’ filter tab and find your booking.
Open the conversation and scroll down to see your booking details on the right.
Select ‘Cancel booking’ and fill out the form.
Keep an eye on your email. Our Refunds and Cancellations Team will assess your claim and may reach out for more information.
You’ll receive an email confirming the outcome of your cancellation request.
View our terms and conditions
Go to Article 15 of our terms and conditions for all information about cancellations.