At this point, we have sent you multiple personal messages already. If you have not received any, please contact our customer support team via or any other contact details (phone lines are open during our operating hours noted in the link) immediately.

Unfortunately, as this incident stands, your booking with Co-liCo has been cancelled as per Co-liCo’s initiation, and the refund of all the payment/payments you have made to the HousingAnywhere platform is in process. In addition, we are currently in contact with local hotels to arrange alternative accommodation for a maximum of 7 nights, to start with. The costs of arranging this alternative accommodation will be fully covered by HousingAnywhere.

We have sent you personal messages, so please contact us if you feel that could be an option for you.

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My move-in date is after 1 December 2022. What are my options?

How can I cancel the booking with Co-liCo?

Can I get a refund for the payment/payments I made to HousingAnywhere?

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