In general, most people will receive a reply from an advertiser within 3 days. However, advertisers often receive lots of messages, and unfortunately, some choose not to reply to all of them.

As a peer-to-peer platform, we don’t mediate between the advertiser and tenant as a rental agency would. Instead, we can offer you some tips if an advertiser isn’t replying:

  • Send a gentle reminder to the advertiser — we’ll make sure they receive an email notification.

  • When you contact advertisers, make sure to talk about yourself. Tell them how great you are and what you might be like as a tenant or roommate.

  • Where possible, contact 5–10 advertisers to maximise your chances.

If you have any questions, let us know.

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