HousingAnywhere

Prya Badrie

Nagranee Channa

Daniel McLeod

Tenants

💡 You're considering using HousingAnywhere but would like more information before trusting our platform.

What is HousingAnywhere? (for tenants)

Is HousingAnywhere a real estate agency?

💡 You're wondering what specific services HousingAnywhere offers

What services does HousingAnywhere provide? (for tenants)

Which services are excluded from the HousingAnywhere offer?

What services does HousingAnywhere not provide? (for tenants)

💡 You'd like to use HousingAnywhere but are unsure about the costs.

Is HousingAnywhere free? (for tenants)

💡 You're wondering if you can use HousingAnywhere to find your next home.

Who can use HousingAnywhere? (for tenants)

How can I contact or call HousingAnywhere?

How can I get in touch with HousingAnywhere?

Learn about HousingAnywhere’s partnership with universities and the perks enjoyed by students.

University housing support with HousingAnywhere

What is HousingAnywhere (for tenants)?

How can I find a place to rent on HousingAnywhere?

Will HousingAnywhere help me find a place?

What filters can I use to focus my search and find the right place for me faster?

How can I filter my search?

Do you want to save a listing to come back to later? Follow these steps to learn how.

How to favorite or save a listing

💡You’re interested in a listing and would like to contact the landlord

How do I contact a landlord?

Why can I not see the ‘Contact Landlord’ button?

I didn’t get any response from a landlord. Is something wrong?

I didn’t get any response from a landlord, is there something wrong?

You've sent a message, but the landlord hasn't responded yet? Here are some tips

How long does it take the landlord to reply?

Did you get a notice about sharing contact details, or was part of a message hidden? Find out why.

Can I share my contact details?

How do I archive messages?

Searching and contacting advertisers

💡There are 3 ways to rent a place on HousingAnywhere: booking request, invitation to book, and special offer

How do I rent a place on HousingAnywhere?

💡 You want to send multiple booking requests to increase your chances of getting a place.

Can I send multiple booking requests?

Can I view the place before confirming the booking?

💡 Why and when to share documents, who can access them, and how they’re secured.

Sharing supporting documents

A landlord has sent me a special offer, what does it mean?

What is a special offer?

When does the 48-hour window start?

What happens to my booking request/invitation to book after 48 hours?

What happens if 48 hours pass and my booking request has not been accepted or I haven't accepted an invitation to book?

When you can change the rental period, how to change it, and what happens after your request a change.

Changing the rental period

Find out how you can cancel a booking request here

Can I cancel a booking request?

How do I cancel a booking?

Booking a place

What it is, how much it costs, and how it works.

HousingAnywhere Rent Guarantee: Rent without a guarantor

Learn about what it is, the requirements, and what to do if you don’t have one.

What’s a guarantor, and when is it required?

Everything you need to know about Rent Guarantee

HousingAnywhere Rent Guarantee

Is it safe to book through HousingAnywhere? What are the benefits of using the platform?

Secure payment system for tenants

How is the rent calculated for different contract types?

Find out what is charged when a booking is confirmed

How much do I have to pay when I book?

💡 Which payment methods you can use, and what to do if your payment fails

Supported payment methods

In which currency can I pay?

Reasons why a payment failed and what to do next

Why did my payment fail?

💡What Tenant Protection covers, how much it costs, when you pay, and what happens if your booking gets canceled

What is Tenant Protection, and when do I pay for it?

What is a deposit, and when will I get it back?

Canceling a subscription

How do I start a subscription?

Do I get an invoice, and what does it include?

What is a payment request, and how can I pay it?

Payments and fees

All you need to know about subscriptions at HousingAnywhere

Subscription plans and pricing

How do I pay for a subscription?

Subscription

When you are eligible for cancellation and how to request a booking cancellation

Cancellation policies for tenants

The landlord cancels your booking or causes other last-minute issues. Here’s how we can help.

If the landlord cancels your booking or delays your move-in

I don't like the place that I booked, can I get a new one?

Will I get a new accommodation if I refuse the booked place upon arrival?

My accommodation is not as advertised, what do I do?

What should I do if the place differs from what is described on HousingAnywhere?

Can I cancel a booking if I don't like the room when I arrive or move in?

If I don't like the accommodation can I get a refund?

Can I get the Tenant Protection fee back?

Is the HousingAnywhere Tenant Protection fee refundable?

How long does it take before I receive my refund?

I can't move in because my visa was declined, how do I get my money back?

My visa was declined. Can I get a refund?

Cancellations and refunds

Why does HousingAnywhere require me to have a public profile?

How can I make my password strong?

How can I keep my account secure?

💡To rent on HousingAnywhere, verify your email and mobile number (required) and identity (optional). It’s quick, easy, and secure.

Verifying your profile on HousingAnywhere

💡 A landlord asked me to pay the first month’s rent directly. What should I do?

What should I do if a landlord asks me to pay the first month’s rent outside HousingAnywhere?

Learn how to check if an email really came from us, and how to stay safe from scams.

Spotting official HousingAnywhere emails

How can I be sure that I won't get scammed?

How can I be sure a listing is real and protect myself from scammers?

If you think there is a suspicious user, you can follow these steps to report them.

How can I report a user?

How am I protected against scammers? How do I know if the listing is genuine?

Are the advertisements/listings verified?

Security

Understand and sign your rental contract easily with HousingAnywhere's Digital contracts.

Digital contracts: how they work for tenants

Moving to an area in Rotterdam that requires an HVV permit? Here is more information about acquiring it.

What is an HVV (housing) permit, and how do you obtain it?

What if I need legal help after booking through HousingAnywhere?

Is HousingAnywhere legally responsible for the rental agreements?

Is a contract necessary and will I get one?

Do I need a rental contract?

Is HousingAnywhere legally allowed to charge a Tenant Protection fee?

Legal

Go back to HousingAnywhere

Find answers and get help from Intercom Support and Community Experts

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