Tenants

What is HousingAnywhere?

Find out more about HousingAnywhere and our history here

Written by Alejandra
Updated over a week ago

Is HousingAnywhere a real estate agency?

Check here to find out more

Written by Alejandra
Updated over a week ago

What are the advantages of finding my new home through HousingAnywhere?

What are the advantages of finding my new home through HousingAnywhere?

Written by Alejandra
Updated over a week ago

Is it possible to view the room before confirming the booking?

Can I see the room first?

Written by Alejandra
Updated over a week ago

Can I use Housing Anywhere for free?

Is HousingAnywhere for free?

Written by Alejandra
Updated over a week ago

Which services are excluded from the HousingAnywhere offer?

Which services are excluded from the HousingAnywhere offer?

Written by Alejandra
Updated over a week ago

How can I get in touch with HousingAnywhere?

How can I contact or call HousingAnywhere?

Written by Alejandra
Updated over a week ago

Are the advertisements/listings verified?

How am I protected against scammers? How do I know if the room is genuine?

Written by Alejandra
Updated over a week ago

How can I be sure an email is really from HousingAnywhere?

Check here to see how to verify if your email was sent by HousingAnywhere

Written by Alejandra
Updated over a week ago

How can I make my password strong?

How can I protect my account?

Written by Alejandra
Updated over a week ago

How can I keep my account secure?

How can I make sure my account is safe?

Written by Alejandra
Updated over a week ago

When does the 48 hour time window start?

Written by Alejandra
Updated over a week ago

How can I be sure a listing is real and protect myself from scammers?

How can I be sure that I won't get scammed?

Written by Alejandra
Updated over a week ago

How do I archive messages?

Can I archive a message?

Written by Alejandra
Updated over a week ago

What should I do if an advertiser asks me to pay the first month's rent outside HousingAnywhere?

An advertiser asked me to pay directly to them, what should I do?

Written by Alejandra
Updated over a week ago

I didn’t get any response from an advertiser, is there something wrong?

I didn’t get any response from an advertiser, is there something wrong?

Written by Alejandra
Updated over a week ago

Why can I not see the “Contact Advertiser” button?

Why can I not see the “Contact Advertiser” button?

Written by Alejandra
Updated over a week ago

How do I connect my account to Facebook?

How can I connect my HousingAnywhere account to Facebook?

Written by Alejandra
Updated over a week ago

Why does HousingAnywhere require me to have a public profile?

Why does HousingAnywhere require me to have a public profile?

Written by Alejandra
Updated over a week ago

How do I delete my account?

How do I delete my account?

Written by Alejandra
Updated over a week ago

How do I reset my password?

How do I reset my password?

Written by Alejandra
Updated over a week ago

Can I share my contact details?

Did you get a notice about sharing contact details, or was part of a message hidden? Check here to find out why

Written by Alejandra
Updated over a week ago

How do I change the email address I use for HousingAnywhere?

How do I change the email address I use for HousingAnywhere?

Written by Alejandra
Updated over a week ago

How do I know if my account is verified?

How do I know if my account is verified?

Written by Alejandra
Updated over a week ago

How can I unsubscribe from email notifications?

How can I unsubscribe from email notifications?

Written by Alejandra
Updated over a week ago

How can enable or disable SMS notifications?

How can enable or disable SMS notifications?

Written by Alejandra
Updated over a week ago

What is a special offer?

An advertiser has sent me a special offer, what does it mean?

Written by Alejandra
Updated over a week ago

What happens if 48 hours pass and my booking request has not been accepted or I haven’t accepted an invitation to book?

What happens to my booking request/invitation to book after 48 hours?

Written by Alejandra
Updated over a week ago

Will HousingAnywhere provide assistance in my room search?

Can you help me find a room?

Written by Alejandra
Updated over a week ago

How do I know if an email is really from HousingAnywhere?

How do I know if an email is really from HousingAnywhere?

Written by Alejandra
Updated over a week ago

How to report a user?

If you think there is a suspicious user, you can follow these steps to report them

Written by Alejandra
Updated over a week ago

How to send a booking request?

Are you sure you want a room but you don't know how to book it? Please follow these steps

Written by Alejandra
Updated over a week ago

How can I filter my search?

What filters can I use to focus my search and find the right place for me faster?

Written by Alejandra
Updated over a week ago

How long does it take the advertiser to reply?

You've sent a message but the advertiser hasn't responded yet? Here are some tips

Written by Alejandra
Updated over a week ago

How can I find a room or apartment?

How to find a room or apartment on HousingAnywhere

Written by Alejandra
Updated over a week ago

How to favorite or save a listing

Do you want to save a listing to come back to later? Follow these steps to learn how.

Written by Alejandra
Updated over a week ago

How do I contact an advertiser?

Easy steps for starting a conversation with an advertiser

Written by Alejandra
Updated over a week ago

Can I cancel a booking request?

Find out how you can cancel a booking request here

Written by Alejandra
Updated over a week ago

What if I send multiple booking requests and am accepted by more than one advertiser?

What if I send multiple booking requests and am accepted by more than one advertiser?

Written by Alejandra
Updated over a week ago

Secure payment system for tenants

Is it safe to book through HousingAnywhere? What are the benefits of using the platform?

Written by Alejandra
Updated over a week ago

How much do I have to pay when I book?

Find out what is charged when a booking is confirmed

Written by Alejandra
Updated over a week ago

Why did my payment fail?

Reasons why a payment failed and what to do next

Written by Alejandra
Updated over a week ago

I can’t find a suitable payment method for me. What can I do?

I can't use any of the payment methods provided, how can I pay?

Written by Alejandra
Updated over a week ago

In which currency can I pay?

Can I pay with any currency?

Written by Alejandra
Updated over a week ago

What is the HousingAnywhere booking/service fee and when do I pay it?

What is the HousingAnywhere booking fee? When and why do I pay it?

Written by Alejandra
Updated over a week ago

What is a payment request and how can I pay it?

The advertiser sent me a payment request, how does it work?

Written by Alejandra
Updated over a week ago

Will I get a new accommodation if I refuse the booked room upon arrival?

I don't like the room that I booked, can I get a new one?

Written by Alejandra
Updated over a week ago

Cancellation Policy for Tenants

How to request the cancellation of your booking

Written by Alejandra
Updated yesterday

If I don’t like the accommodation can I get a refund?

Can I cancel a booking if I don't like the room when I arrive or move in?

Written by Alejandra
Updated over a week ago

What should I do if the place is not as described on HousingAnywhere?

My accommodation is not as advertised, what do I do?

Written by Alejandra
Updated over a week ago

Is the HousingAnywhere service fee refundable?

Can I get the booking/service fee back?

Written by Alejandra
Updated over a week ago

What is a deposit and do I get it back?

What is a security deposit and when/how do I pay it?

Written by Alejandra
Updated over a week ago

What if I need legal assistance after booking through HousingAnywhere?

What if I need legal assistance after booking through HousingAnywhere?

Written by Alejandra
Updated over a week ago

Is HousingAnywhere legally responsible for the rental agreements?

Written by Alejandra
Updated over a week ago

Do I need a rental contract?

Is a contract necessary and will I get one?

Written by Alejandra
Updated over a week ago

Is Housing Anywhere legally allowed to charge a service fee?

Can Housing Anywhere legally charge a service fee?

Written by Alejandra
Updated over a week ago

What happens to my Studenten-WG account? I cannot log in.

Will my Studenten-WG account automatically appear on HousingAnywhere?

Written by Alejandra
Updated over a week ago