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Tenants
All the information relevant for our tenants
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What is HousingAnywhere?
Is HousingAnywhere a real estate agency?
What are the advantages of finding my new home through HousingAnywhere?
Is it possible to view the room before confirming the booking?
Which services are excluded from the HousingAnywhere offer?
Can I use Housing Anywhere for free?
How can I get in touch with HousingAnywhere?
Are the advertisements/listings verified?
How can I be sure an email is really from HousingAnywhere?
How can I make my password strong?
How can I keep my account secure?
When does the 48 hour time window start?
How can I be sure a listing is real and protect myself from scammers?
How do I archive messages?
What should I do if an advertiser asks me to pay the first month's rent outside HousingAnywhere?
I didn’t get any response from an advertiser, is there something wrong?
Why can I not see the ‘Contact Advertiser’ button?
Why does HousingAnywhere require me to have a public profile?
How do I delete my account?
How do I change my password?
Can I share my contact details?
How do I know if my account is verified?
How do I change the email address I use for HousingAnywhere?
How can I unsubscribe from email notifications?
How can I enable or disable SMS notifications?
What is a special offer?
What happens if 48 hours pass and my booking request has not been accepted or I haven’t accepted an invitation to book?
Will HousingAnywhere assist in my room search?
How do I know if an email is really from HousingAnywhere?
How can I report a user?
How to send a booking request?
How can I filter my search?
How long does it take the advertiser to reply?
How can I find a room or apartment?
How to favorite or save a listing
How do I contact an advertiser?
How is the rent calculated for different contract types?
Secure payment system for tenants
How much do I have to pay when I book?
Why did my payment fail?
I can’t find a suitable payment method for me. What can I do?
In which currency can I pay?
What is the HousingAnywhere booking/service fee and when do I pay it?
Will I get a new accommodation if I refuse the booked room upon arrival?
Cancellation Policy for Tenants
If I don’t like the accommodation can I get a refund?
What should I do if the place is not as described on HousingAnywhere?
Is the HousingAnywhere service fee refundable?
What is a deposit and do I get it back?
Why is HousingAnywhere verifying my identity?
How can I file a complaint about the online service of HousingAnywhere?
What is an HVV (housing) permit and how do you obtain it?
What if I need legal help after booking through HousingAnywhere?
Is HousingAnywhere legally responsible for the rental agreements?
Do I need a rental contract?
Is Housing Anywhere legally allowed to charge a service fee?
Company details
What is this ‘Co-liCo incident' about?
Will I be able to move into Co-liCo accommodation?
I am supposed to move in between 29 October (the date the incident was known) and 6 November, and I have nowhere else to go. What can I do?
I stayed at a hotel arranged by HousingAnywhere. What happens after the hotel stay?
My move-in date is after 6 November. What are my options?
My move-in date is on or after 1st December 2022. What are my options?
How can I cancel the booking with Co-liCo?
Can I get a refund for the payment/payments I made to HousingAnywhere?
What will happen to my deposit and other payments that I made directly to Co-liCo?
Will HousingAnywhere be able to find me alternative accommodation?
Did I get scammed by HousingAnywhere?
Are Co-liCo and/or its management/representatives frauds?
What other actions are HousingAnywhere taking to clarify the situation further?