Tenants

What is HousingAnywhere?

What is HousingAnywhere?

Written by Alejandra
Updated over a week ago

Is HousingAnywhere a real estate agency?

Check here to find out more

Written by Alejandra
Updated over a week ago

What are the advantages of finding my new home through HousingAnywhere?

What are the advantages of finding my new home through HousingAnywhere?

Written by Alejandra
Updated over a week ago

Is it possible to view the room before confirming the booking?

Can I see the room first?

Written by Alejandra
Updated over a week ago

Which services are excluded from the HousingAnywhere offer?

Which services are excluded from the HousingAnywhere offer?

Written by Alejandra
Updated over a week ago

Can I use Housing Anywhere for free?

Is HousingAnywhere for free?

Written by Alejandra
Updated over a week ago

How can I get in touch with HousingAnywhere?

How can I contact or call HousingAnywhere?

Written by Alejandra
Updated over a week ago

Are the advertisements/listings verified?

How am I protected against scammers? How do I know if the listing is genuine?

Written by Alejandra
Updated over a week ago

How can I be sure an email is really from HousingAnywhere?

Check here to see how to verify if HousingAnywhere sent your email

Written by Alejandra
Updated over a week ago

How can I make my password strong?

How can I protect my account?

Written by Alejandra
Updated over a week ago

How can I keep my account secure?

How can I make sure my account is safe?

Written by Alejandra
Updated over a week ago

When does the 48 hour time window start?

Written by Alejandra
Updated over a week ago

How can I be sure a listing is real and protect myself from scammers?

How can I be sure that I won't get scammed?

Written by Alejandra
Updated over a week ago

How do I archive messages?

Can I archive a message?

Written by Alejandra
Updated over a week ago

What should I do if an advertiser asks me to pay the first month's rent outside HousingAnywhere?

An advertiser asked me to pay directly to them, what should I do?

Written by Alejandra
Updated over a week ago

I didn’t get any response from an advertiser, is there something wrong?

I didn’t get any response from an advertiser. Is something wrong?

Written by Alejandra
Updated over a week ago

Why can I not see the ‘Contact Advertiser’ button?

Why can I not see the ‘Contact Advertiser’ button?

Written by Alejandra
Updated over a week ago

Why does HousingAnywhere require me to have a public profile?

Why does HousingAnywhere require me to have a public profile?

Written by Alejandra
Updated over a week ago

How do I delete my account?

How do I delete my account?

Written by Alejandra
Updated over a week ago

How do I change my password?

How do I change or reset my password?

Written by Alejandra
Updated over a week ago

Can I share my contact details?

Did you get a notice about sharing contact details, or was part of a message hidden? Check here to find out why.

Written by Alejandra
Updated over a week ago

How do I know if my account is verified?

How do I know if my account is verified?

Written by Alejandra
Updated over a week ago

How do I change the email address I use for HousingAnywhere?

I want to use a different email address.

Written by Alejandra
Updated over a week ago

How can I unsubscribe from email notifications?

How can I unsubscribe from email notifications?

Written by Alejandra
Updated over a week ago

How can I enable or disable SMS notifications?

How can I enable or disable SMS notifications?

Written by Alejandra
Updated over a week ago

What is a special offer?

An advertiser has sent me a special offer, what does it mean?

Written by Alejandra
Updated over a week ago

What happens if 48 hours pass and my booking request has not been accepted or I haven’t accepted an invitation to book?

What happens to my booking request/invitation to book after 48 hours?

Written by Alejandra
Updated over a week ago

Will HousingAnywhere assist in my room search?

Can you help me find a room?

Written by Alejandra
Updated over a week ago

How do I know if an email is really from HousingAnywhere?

How do I know if an email is really from HousingAnywhere?

Written by Alejandra
Updated over a week ago

How can I report a user?

If you think there is a suspicious user, you can follow these steps to report them.

Written by Alejandra
Updated over a week ago

How to send a booking request?

Ready to book but don’t know how? Follow these steps.

Written by Alejandra
Updated over a week ago

How can I filter my search?

What filters can I use to focus my search and find the right place for me faster?

Written by Alejandra
Updated over a week ago

How long does it take the advertiser to reply?

You've sent a message but the advertiser hasn't responded yet? Here are some tips

Written by Alejandra
Updated over a week ago

How can I find a room or apartment?

How to find a room or apartment on HousingAnywhere

Written by Alejandra
Updated over a week ago

How to favorite or save a listing

Do you want to save a listing to come back to later? Follow these steps to learn how.

Written by Alejandra
Updated over a week ago

How do I contact an advertiser?

Easy steps for starting a conversation with an advertiser

Written by Alejandra
Updated over a week ago

Can I cancel a booking request?

Find out how you can cancel a booking request here

Written by Alejandra
Updated over a week ago

What if I send multiple booking requests and am accepted by more than one advertiser?

What if I send multiple booking requests and am accepted by more than one advertiser?

Written by Alejandra
Updated over a week ago

How is the rent calculated for different contract types?

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Written by Nathalie de Groot
Updated over a week ago

Secure payment system for tenants

Is it safe to book through HousingAnywhere? What are the benefits of using the platform?

Written by Alejandra
Updated over a week ago

How much do I have to pay when I book?

Find out what is charged when a booking is confirmed

Written by Alejandra
Updated over a week ago

Why did my payment fail?

Reasons why a payment failed and what to do next

Written by Alejandra
Updated over a week ago

I can’t find a suitable payment method for me. What can I do?

I can't use any of the payment methods provided, how can I pay?

Written by Alejandra
Updated over a week ago

In which currency can I pay?

Can I pay with any currency?

Written by Alejandra
Updated over a week ago

What is the HousingAnywhere booking/service fee and when do I pay it?

What is the HousingAnywhere booking fee? When and why do I pay it?

Written by Alejandra
Updated over a week ago

Subscription plans and pricing

All you need to know about subscriptions at HousingAnywhere

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Written by Nagranee Channa
Updated over a week ago

How do I start a subscription?

N

Written by Nagranee Channa
Updated over a week ago

How do I pay for a subscription?

N

Written by Nagranee Channa
Updated over a week ago

Cancelling a subscription

N

Written by Nagranee Channa
Updated over a week ago

What is a payment request and how can I pay it?

The advertiser sent me a payment request, how does it work?

Written by Alejandra
Updated over a week ago

Will I get a new accommodation if I refuse the booked room upon arrival?

I don't like the room that I booked, can I get a new one?

Written by Alejandra
Updated over a week ago

Cancellation Policy for Tenants

When you are eligible for cancellation and how to request a booking cancellation

Written by Alejandra
Updated this week

If I don’t like the accommodation can I get a refund?

Can I cancel a booking if I don't like the room when I arrive or move in?

Written by Alejandra
Updated over a week ago

What should I do if the place is not as described on HousingAnywhere?

My accommodation is not as advertised, what do I do?

Written by Alejandra
Updated over a week ago

Is the HousingAnywhere service fee refundable?

Can I get the booking/service fee back?

Written by Alejandra
Updated over a week ago

What is a deposit and do I get it back?

What is a security deposit, and when and how do I pay it?

Written by Alejandra
Updated over a week ago

Why is HousingAnywhere verifying my identity?

How does it work when HousingAnywhere asks for information to verify my identity?

Written by Alejandra
Updated over a week ago

What is an HVV (housing) permit and how do you obtain it?

Moving to an area in Rotterdam that requires an HVV permit? Here you can find more information about acquiring it

Written by Prya Badrie
Updated over a week ago

What if I need legal help after booking through HousingAnywhere?

What if I need legal help after booking through HousingAnywhere?

Written by Alejandra
Updated over a week ago

Is HousingAnywhere legally responsible for the rental agreements?

Written by Alejandra
Updated over a week ago

Do I need a rental contract?

Is a contract necessary and will I get one?

Written by Alejandra
Updated over a week ago

Is Housing Anywhere legally allowed to charge a service fee?

Can Housing Anywhere legally charge a service fee?

Written by Alejandra
Updated over a week ago

What happens to my Studenten-WG account? I cannot log in.

Will my Studenten-WG account automatically appear on HousingAnywhere?

Written by Alejandra
Updated over a week ago

What happens to my Stanzazoo account?

Will my Stanzazoo account automatically appear on HousingAnywhere?

Written by Alejandra
Updated over a week ago

What is this ‘Co-liCo incident' about?

Written by John Grantham
Updated over a week ago

Will I be able to move into Co-liCo accommodation?

Written by John Grantham
Updated over a week ago

I am supposed to move in between 29 October (the date the incident was known) and 6 November, and I have nowhere else to go. What can I do?

Written by John Grantham
Updated over a week ago

I stayed at a hotel arranged by HousingAnywhere. What happens after the hotel stay?

Written by John Grantham
Updated over a week ago

My move-in date is after 6 November. What are my options?

Written by John Grantham
Updated over a week ago

My move-in date is on or after 1st December 2022. What are my options?

Written by John Grantham
Updated over a week ago

How can I cancel the booking with Co-liCo?

Written by John Grantham
Updated over a week ago

Can I get a refund for the payment/payments I made to HousingAnywhere?

Written by John Grantham
Updated over a week ago

What will happen to my deposit and other payments that I made directly to Co-liCo?

Written by John Grantham
Updated over a week ago

Will HousingAnywhere be able to find me alternative accommodation?

Written by John Grantham
Updated over a week ago

Did I get scammed by HousingAnywhere?

Written by John Grantham
Updated over a week ago

Are Co-liCo and/or its management/representatives frauds?

Written by John Grantham
Updated over a week ago

What other actions are HousingAnywhere taking to clarify the situation further?

Written by John Grantham
Updated over a week ago