All Collections
Tenants
How to use HousingAnywhere as a tenant
What is HousingAnywhere? (for tenants)
Is HousingAnywhere a real estate agency?
What services does HousingAnywhere provide? (for tenants)
What services does HousingAnywhere not provide? (for tenants)
Is HousingAnywhere free? (for tenants)
Who can use HousingAnywhere? (for tenants)
How can I get in touch with HousingAnywhere?
University housing support with HousingAnywhere
How can I find a place to rent on HousingAnywhere?
Will HousingAnywhere help me find a place?
How can I filter my search?
How to favorite or save a listing
How do I contact a landlord?
Why can I not see the ‘Contact Landlord’ button?
I didn’t get any response from a landlord, is there something wrong?
How long does it take the landlord to reply?
Can I share my contact details?
How do I archive messages?
How do I rent a place on HousingAnywhere?
Can I send multiple booking requests?
Can I view the place before confirming the booking?
Sharing supporting documents
What is a special offer?
When does the 48-hour window start?
What happens if 48 hours pass and my booking request has not been accepted or I haven't accepted an invitation to book?
Changing the rental period
Can I cancel a booking request?
How do I cancel a booking?
Secure payment system for tenants
How is the rent calculated for different contract types?
How much do I have to pay when I book?
Supported payment methods
In which currency can I pay?
Why did my payment fail?
What is Tenant Protection, and when do I pay for it?
What is a deposit, and do I get it back?
Canceling a subscription
How do I start a subscription?
Do I get an invoice, and what does it include?
What is a payment request, and how can I pay it?
Cancellation policies for tenants
If the landlord cancels your booking or delays your move-in
Will I get a new accommodation if I refuse the booked place upon arrival?
What should I do if the place differs from what is described on HousingAnywhere?
If I don't like the accommodation can I get a refund?
Is the HousingAnywhere Tenant Protection fee refundable?
How long does it take before I receive my refund?
My visa was declined. Can I get a refund?
Why does HousingAnywhere require me to have a public profile?
How can I make my password strong?
How can I keep my account secure?
Verifying your account
What should I do if a landlord asks me to pay the first month’s rent outside HousingAnywhere?
How do I know if an email is really from HousingAnywhere?
How can I be sure a listing is real and protect myself from scammers?
How can I be sure an email is really from HousingAnywhere?
How can I report a user?
Are the advertisements/listings verified?
Digital contracts: how they work for tenants
What is an HVV (housing) permit, and how do you obtain it?
What if I need legal help after booking through HousingAnywhere?
Is HousingAnywhere legally responsible for the rental agreements?
Do I need a rental contract?
Is HousingAnywhere legally allowed to charge a Tenant Protection fee?