Tenants
How to use HousingAnywhere as a tenant
By Paweł and 2 others3 authors71 articles
What is HousingAnywhere? (for tenants)
Is HousingAnywhere a real estate agency?
What services does HousingAnywhere provide? (for tenants)
What services does HousingAnywhere not provide? (for tenants)
Is HousingAnywhere free? (for tenants)
Who can use HousingAnywhere? (for tenants)
How can I get in touch with HousingAnywhere?
University housing support with HousingAnywhere
How can I find a place on HousingAnywhere?
Will HousingAnywhere help me find a place?
How can I filter my search?
How to favorite or save a listing
How do I contact the landlord?
Why can I not see the ‘Apply to rent’ or 'Message landlord' button?
I didn’t get any response from a landlord, is there something wrong?
How long does it take the landlord to reply?
Can I share my contact details?
How do I archive messages?
What is the AI Guide, and how does it work?
How do I rent a place on HousingAnywhere?
Can I apply to multiple places?
Can I view the place before renting?
Sharing supporting documents
What is a custom rental offer?
When does the 48-hour move-in window start?
The landlord didn't accept my rental application within 48 hours, what now?
Changing the rental period
Can I cancel a rental application?
Canceling a confirmed stay
What’s a guarantor, and when is it required?
Secure payment system for tenants
How is rent calculated for the first and last months?
How much do I have to pay when I book?
Supported payment methods
In which currency can I pay?
Why did my payment fail?
What is Tenant Protection, and when do I pay for it?
What is a deposit, and when will I get it back?
Canceling a subscription
How do I start a subscription?
Do I get an invoice, and what does it include?
What is a payment request, and how can I pay it?
Cancellation policies for tenants
If the landlord cancels your booking or delays your move-in
Will I get a new accommodation if I refuse the booked place upon arrival?
What should I do if the place differs from what is described on HousingAnywhere?
If I don't like the accommodation can I get a refund?
Is the HousingAnywhere Tenant Protection fee refundable?
How long does it take before I receive my refund?
My visa was declined. Can I get a refund?
Why does HousingAnywhere require me to have a public profile?
How can I make my password strong?
How can I keep my account secure?
Verifying your profile on HousingAnywhere
What should I do if a landlord asks me to pay the first month’s rent outside HousingAnywhere?
Spotting official HousingAnywhere emails
How can I be sure a listing is real and protect myself from scammers?
How can I report a user?
Are the advertisements/listings verified?
Digital contracts: how they work for tenants
What is an HVV (housing) permit, and how do you obtain it?
What if I need legal help after booking through HousingAnywhere?
Is HousingAnywhere legally responsible for the rental agreements?
Do I need a rental contract?
Is HousingAnywhere legally allowed to charge a Tenant Protection fee?
General Terms and Conditions
Terms & Conditions