All the information relevant for our tenants
By Alejandra and 4 others5 authors79 articles
What is HousingAnywhere?
Is HousingAnywhere a real estate agency?
What are the advantages of finding my new home through HousingAnywhere?
Can I view the room before confirming the booking?
Which services are excluded from the HousingAnywhere offer?
Can I use HousingAnywhere for free?
How can I get in touch with HousingAnywhere?
Are the advertisements/listings verified?
How can I be sure an email is really from HousingAnywhere?
How can I make my password strong?
How can I keep my account secure?
When does the 48-hour window start?
How can I be sure a listing is real and protect myself from scammers?
How do I archive messages?
What should I do if an advertiser asks me to pay the first month's rent outside HousingAnywhere?
I didn’t get any response from an advertiser, is there something wrong?
Why can I not see the ‘Contact Advertiser’ button?
Why does HousingAnywhere require me to have a public profile?
How do I delete my account?
How do I change my password?
Can I share my contact details?
How do I know if my account is verified?
How do I change the email address I use for HousingAnywhere?
How can I unsubscribe from email notifications?
How can I enable or disable SMS notifications?
What is a special offer?
What happens if 48 hours pass and my booking request has not been accepted or I haven't accepted an invitation to book?
Will HousingAnywhere help me find a place?
How do I know if an email is really from HousingAnywhere?
How can I report a user?
How to send a booking request?
How can I filter my search?
How long does it take the advertiser to reply?
How can I find a room or apartment?
How to favorite or save a listing
How do I contact an advertiser?
How is the rent calculated for different contract types?
Secure payment system for tenants
How much do I have to pay when I book?
Why did my payment fail?
I can’t find a suitable payment method for me. What can I do?
In which currency can I pay?
What is the HousingAnywhere booking/service fee, and when do I pay?
Will I get a new accommodation if I refuse the booked place upon arrival?
Cancellation Policy for Tenants
If I don't like the accommodation can I get a refund?
What should I do if the place differs from what is described on HousingAnywhere?
Is the HousingAnywhere service fee refundable?
What is a deposit, and do I get it back?
Why is HousingAnywhere verifying my identity?
What is an HVV (housing) permit, and how do you obtain it?
What if I need legal help after booking through HousingAnywhere?
Is HousingAnywhere legally responsible for the rental agreements?
Do I need a rental contract?
Is HousingAnywhere legally allowed to charge a service fee?
What is this ‘Co-liCo incident' about?
Will I be able to move into Co-liCo accommodation?
I am supposed to move in between 29 October (the date the incident was known) and 6 November, and I have nowhere else to go. What can I do?
I stayed at a hotel arranged by HousingAnywhere. What happens after the hotel stay?
My move-in date is after 6 November. What are my options?
My move-in date is on or after 1st December 2022. What are my options?
How can I cancel the booking with Co-liCo?
Can I get a refund for the payment/payments I made to HousingAnywhere?
What will happen to my deposit and other payments that I made directly to Co-liCo?
Will HousingAnywhere be able to find me alternative accommodation?
Did I get scammed by HousingAnywhere?
Are Co-liCo and/or its management/representatives frauds?
What other actions are HousingAnywhere taking to clarify the situation further?