The security of our users is our utmost concern. We run security checks on our users and their listings using online resources and phone verification to make sure the advertiser is legitimate. If you are still suspicious of the listing (too cheap for the area, unrealistic photos for the rental price), you can report the user to us.
To report a user, please follow the next steps:
- Go to the advertisement
- Click on the advertiser's profile picture
- Click on 'report this user" under the advertiser's profile picture
- Let us know why you are reporting this user
In the unlikely occasion that is not genuine, our secure payment service makes sure scammers never get paid, we handle the payment of the first month's rent until 48 hours after you have moved in, which allows you time to inspect the room and make sure it matches the standard of the advertisement. Make sure you never make payments outside of the platform so that you are protected from fraudsters.
If you have any questions, please ask!