Your safety on HousingAnywhere is our top priority. Here are the most important ways you can protect your account, avoid common scams, and rent with confidence.
Create a strong password
A strong, unique password is your first line of defense. When you create or update your password, follow the security requirements shown on the screen.
Pay and communicate safely
Knowing which payments belong on the platform is key to your protection.
Always pay your first month’s rent on HousingAnywhere
This is the only way to ensure you are covered by Tenant Protection. If you pay your first month's rent externally (e.g., via bank transfer or cash), we cannot protect you.
Check other fees were disclosed
It is standard practice for landlords to request that you pay additional costs (such as deposits or membership fees) directly to them. However, the landlord must inform you of these costs before you confirm your stay.
When to contact support
If a landlord asks for the first month's rent outside the platform.
If a landlord demands extra fees that were not mentioned in the listing or chat.
We recommend that you keep all conversations on HousingAnywhere to create a secure record in case of any disputes.
Spot common scams
Scammers may try to imitate HousingAnywhere or a landlord. Here’s what to look for:
Check the website URL: Before you log in or enter any details, always make sure you are on our official site: https://www.housinganywhere.com.
Be skeptical of fake emails: "Phishing" is a common scam where someone sends a fake email to get your details. These messages often appear official but create a false sense of urgency or originate from a suspicious email address.
We have a full guide that shows you exactly what to look for, so you can be confident in spotting official HousingAnywhere emails.
Don't trust strange links: In general, don't click links or download attachments (in emails or platform messages) unless you are 100% sure you trust the sender.
Report suspicious activity
If you come across a suspicious profile, listing, or message, please contact our Customer Care team immediately.
If anyone emails or messages you asking to pay or accept payment off-site, please don't reply to them and contact us immediately. We are here to help.