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What is a payment request, and how can I pay it?
What is a payment request, and how can I pay it?

The advertiser sent me a payment request, how does it work?

Written by Erik Gruwel
Updated over a week ago

HousingAnywhere supports payments, meaning your landlord can send you requests for rent, deposits, and other fees via the platform’s security.

Your landlord can send you a payment request on the Conversations page. You will see a system message on this page, and also get an email notification.

Simply pay directly from the Conversations page or view the details and status of the request in your automatically updated Payment Request Overview. 

You will pay a non-refundable service fee (2.5%) for each payment request. This service fee is currently charged for properties in all regions, excluding the U.S.A. and the U.K. The service fee helps us improve the usability, reliability, speed, and security of payment requests.

HousingAnywhere will do the following:

  • Send you reminders in the lead up to a payment's due date (7 days before, 3 days before & on the due date itself)

  • Provide you a Live Payment Tracking link so you can see exactly where your payment is whenever you need some peace of mind.

  • Securely hold any of your payments that were sent before you moved in. Just like the first month’s rent, we will only pay the landlord 48 hours after you’ve arrived at the property.

You can fulfill payment requests using various payment methods, including all major credit cards.

If your booking is later canceled, any future payment requests will also be canceled.

If you’ve fulfilled a payment request and have already moved in or moved out, you won’t get a refund for the amount requested by the landlord.

Any unpaid payment requests from your tenancy period must still be paid.

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