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When does the 48 hour time window start?
When does the 48 hour time window start?
Alejandra avatar
Written by Alejandra
Updated over a week ago

When you arrive at your accommodation on your move-in date, you have 48 hours to notify us if you have been lied to about the accommodation or if it is not as advertised. The 48 hours start at midnight on the date of your move-in.

Example: Your move-in date is January 1, 2023. You will have until 23:59 on January 2, 2023, to cancel your booking by doing the following:

  • Go into your messages, select ‘booked’ and find your booking.

  • Open the conversation and scroll down to see your booking on the right.

  • Then click ‘cancel or modify your booking’.

  • Select ‘Cancel booking’ and fill out and send the form that appears.

After this time, the first month's rent will be sent to the advertiser.

You can find more information in our Cancellation Policy and Terms and Conditions.

Have any questions? Just let us know!

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