Not liking the accommodation is not a valid reason to cancel the booking or get refunded. For more information about this, you can find our cancellation policy here.
If you are highly displeased with the room you booked, and it is as advertised, we advise you to contact the advertiser to find an arrangement together.
If the room is not as advertised when you booked it, you can cancel the booking within 48 hours of your move-in date explaining the situation along with any proof you have that it is different, and we will look into your case.
To cancel your booking by doing the following:
Go into your messages, select ‘booked’ and find your booking.
Open the conversation and scroll down to see your booking on the right.
Then click ‘cancel or modify your booking’.
Select ‘Cancel booking’ and fill out and send the form that appears.
If you have any questions, just let us know!