Cancellation policies give tenants clear expectations of when they can cancel and receive their money back.
You can set a cancellation policy for each listing and even set it for all your listings at once.
In this article:
Setting a cancellation policy
When creating a listing, you can choose the cancellation policy that will apply to bookings.
Need help choosing? Learn more about the cancellation policies
Changing the cancellation policy
You can edit a listing to change the cancellation policy. You can even apply the same cancellation policy to all your listings at once.
To change the cancellation policy for a listing
Log in and go to your Listings page.
On the listing whose cancellation policy you want to change, click on More options (3 dots)> Edit.
In the left navigation, click on Booking terms.
Under the section Cancellation policy, select your preferred cancellation policy.
Click on Save changes.
To change the cancellation policy for all listings
Log in and go to your Listings page.
Click on Manage all listings.
Under Cancellation policy, choose your preferred cancellation policy.
Click on Save changes.
When the new cancellation policy applies
If you change the cancellation policy on a listing, the new cancellation policy will apply to tenants who contact you after the change.
Suppose you have ongoing conversations with tenants about a place when you change the cancellation policy on the listing. In that case, the old cancellation policy will apply to their booking. That way, the tenant will not be surprised.