If your tenant has paid for HousingAnywhere Rent Guarantee and something goes wrong during their stay, don’t worry—you’re covered.
In this article:
How to file a claim
Your insurance policy starts on the tenant’s move-in date. On that day, Mila (our insurance partner) will send you an email with:
Your login details
A link to their online claim management system
Steps to file a claim:
Check your email inbox for the message from Mila.
If you can’t find it, contact Mila directly to request your login details.
Documents needed to file a claim
For missed rent payments (Tenant Default claim):
To file a claim for unpaid rent, you’ll need to provide:
The tenant’s file: This includes proof of identity and either an employment contract or proof of enrollment (if the tenant is a student or trainee).
Formal notice letter: A letter sent to the tenant informing them of the missed payment.
Mandate for legal action: Authorization for Mila to take legal action on your behalf.
Lease agreement: A copy of the lease signed by both you and the tenant.
Rental statement: A record of rent payments for at least 3 months before the claim date.
Other supporting documents: Any additional information Mila requests to process the claim.
For property damage claims:
To file a claim for property damage, you’ll need the following:
The tenant’s file: Proof of identity and either an employment contract or proof of enrollment.
Lease agreement: A signed copy of the lease.
Inventory reports: Move-in and move-out inspection reports or a bailiff’s report documenting the property’s condition.
Repair estimates: Detailed, itemized quotes for repairs (room by room, item by item).
Final rental statement: A summary of the tenant’s payments and balance at the end of the rental period.
Formal notice letter: A registered letter sent to the tenant detailing the damages.
Other supporting documents: Any additional information Mila requests to complete the claim.
What happens after you file a claim
Once you’ve submitted your claim, Mila will assign you a dedicated advisor based in France. They’ll review it and guide you through the next steps, handling the process as smoothly and quickly as possible.
Tenant’s responsibilities
When a claim is filed, the tenant is responsible for covering the costs. Here’s what happens:
Property damage claims:
The tenant must pay for the cost of repairs. Mila will collect the amount directly from the tenant.
Missed rent payments (non-payment claims):
The tenant is responsible for paying the unpaid rent. Mila will recover the full amount of missed payments directly from the tenant.
If you have questions at any point, you can reach out to Mila’s support team for help.