We are really sorry that you want to cancel your booking. To request a cancellation, please follow this process:
- Send an email to firstname.lastname@example.org explaining the reasons for cancellation and including sufficient proof to sustain your claim (pictures, videos, etc.). Our Refunds and Cancellations team will then assess your claim.
- Keep an eye on your email; we will need to get in touch with you and may ask for further information.
- The outcome of your cancellation case will be sent to you via email.
Remember that, according to our Terms and Conditions, a full refund will only be approved if the place is not as advertised or agreed upon, provided that you notify us during the first 48 hours of your move-in date (as registered on the platform). After 48 hours, it isn't possible to process a refund as the first month's rent will have been sent to the advertiser. However, you can contact them to try to come to an arrangement.
Also, if you inform us about your desire to cancel within the first 24 hours after the confirmation of the payment, you will receive the first month's rent back, but the service fee is non-refundable.
Please find more information here about our Cancellation policy due to the current Coronavirus outbreak.
If you have any questions, please reach out.