If you decide to cancel your booking, you will need to send an email to firstname.lastname@example.org explaining the reason for cancelling.
It is possible to cancel but it is not advisable because this will leave the tenant in a very inconvenient position. Cancellation of a booking will also initiate a multi-stage penalty for you:
1st cancellation: your listing is moved to the bottom of the search page for 2 weeks.
2nd cancellation: repetition of stage 1 and 10% of your next booking will be withheld.
Please find more information here about our Cancellation policy due to the current Coronavirus outbreak.
If you need more information about our cancellation policy, don't hesitate to contact us or to check our Terms and Conditions.