A security deposit is a one-time payment made to the landlord at the start of a rental agreement. It serves as financial protection for the landlord in case the tenant fails to meet their obligations — such as missing rent payments or causing damage to the property.
When is a deposit required?
Not all landlords on HousingAnywhere require a deposit, but if they do, this will be clearly stated in the listing. The amount and terms must be agreed on by both you and the landlord before your booking can be confirmed.
When and how is the deposit refunded?
After you move out, the landlord typically has a reasonable period (usually 2–6 months) to inspect the property for damages and make sure all rent and utilities have been paid. Once this review is complete:
The deposit must be refunded in full unless there are deductions for damages or unpaid amounts.
If there are pending utility bills, a portion of the deposit may be withheld until final statements are received.
In most cases, the full settlement must be completed within 12 months after move-out.
What if my landlord doesn’t return the deposit?
First, it’s important to understand what HousingAnywhere can and can’t do:
HousingAnywhere is not a party to your rental contract, and we do not handle security deposits.
Our role is to facilitate connections between landlords and tenants, helping you book your place and move in.
Once you’re moved in, your relationship with the landlord is independent of our platform.
In short: we can’t intervene in deposit disputes or process refunds on your behalf.
Steps to reclaim your deposit
If you’re having trouble getting your deposit back, here’s what we recommend:
Review your rental contract
Check the section about deposits. It should specify the return process, timeline, and any reasons your deposit could be withheld.
Contact your landlord directly
Reach out and ask for a clear timeline on when your deposit will be returned. Confirm that they have your correct bank details, and ask if there’s anything else you need to do to facilitate the refund.
Seek external support (if necessary)
If the landlord is unresponsive or you suspect unfair practices, contact a local tenant support organization. These groups often offer free legal advice and can help you understand your rights and options — including how to take further action if needed.