There are two stages at which a tenant is entitled to cancel a booking with you:
Within 24 hours of confirming the booking (i.e. paying the first month’s rent)
2. Within 48 hours of moving in (according to the date registered on the platform)
If your tenant cancels their booking with you within 24 hours of confirming, we will refund them the first month’s rent.
If they arrive to your property and find that the reality of your place does not match what was stated in your advertisement (e.g. they booked a room with a double bed but arrive to find a single bed) or the accommodation is not delivered as agreed then they may be entitled to a full refund.
Find out about our cancellation policy for landlords here.