How and when a tenant can cancel a booking depends on the cancellation policy you choose for a listing.
There are 2 cancellation policies:
Standard cancellation
Flexible cancellation
Standard Cancellation
With the standard cancellation policy, a tenant can cancel a booking either:
Within 24 hours of the booking confirmation — we'll refund the full first month's rent.
Within 48 hours of moving in (move-in date as per the booking on HousingAnywhere) — they may be entitled to a full refund if the property doesn't match the listing description. E.g., They booked a room with a double bed but arrived and found a single bed, etc.
Flexible Cancellation
With the flexible cancellation policy, a tenant can cancel a booking either:
Within 24 hours of the booking confirmation — we'll refund the full first month's rent.
More than 30 days from the move-in date — we'll refund the full first month's rent.
Between 30 to 7 days from the move-in date — we'll refund 50% of the first month's rent.
Less than 7 days from the move-in date — the refund will depend on your willingness to give one and the tenant's reason for cancellation.
Within 48 hours of moving in — they may be entitled to a full refund if the property doesn't match the listing description.