How and when a tenant can cancel a booking depends on the cancellation policy you choose for a listing.

There are 2 cancellation policies:

  1. Standard cancellation

  2. Flexible cancellation

Standard Cancellation

With the standard cancellation policy, a tenant can cancel a booking either:

  • Within 24 hours of the booking confirmation — we'll refund the full first month's rent.

  • Within 48 hours of moving in (move-in date as per the booking on HousingAnywhere) — they may be entitled to a full refund if the property doesn't match the listing description. E.g., They booked a room with a double bed but arrived and found a single bed, etc.

Flexible Cancellation

With the flexible cancellation policy, a tenant can cancel a booking either:

  • Within 24 hours of the booking confirmation — we'll refund the full first month's rent.

  • More than 30 days from the move-in date — we'll refund the full first month's rent.

  • Between 30 to 7 days from the move-in date — we'll refund 50% of the first month's rent.

  • Less than 7 days from the move-in date — the refund will depend on your willingness to give one and the tenant's reason for cancellation.

  • Within 48 hours of moving in — they may be entitled to a full refund if the property doesn't match the listing description.

Learn more about cancelling a booking

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