We do our best to assist and solve any complaint our customers might have. We encourage you to contact us if you have an issue with our product or service.
If you feel we could not resolve the problem and you live in the EU, you can access the European Commission's online dispute resolution platform.
Please note that HousingAnywhere is not committed nor obliged to use an alternative dispute resolution entity to resolve customer disputes.
If you have a dispute with your landlord or tenant, we advise you to try to resolve it amongst yourselves. If this is not possible, you can contact out-of-court dispute settlement organizations. Every country has its dispute resolution entity: some have a tenant's board or commission (e.g., for The Netherlands, it's huurcommissie.nl), and in other countries, you need to contact the national Ombudsman or their consumer rights organization or a lawyer.
If you have any questions, contact us.