You can set a cancellation policy when creating or editing a listing. You can even change it for all your listings at once.
⛨ HousingAnywhere Tenant Protection applies to all bookings and may affect your payout for a canceled booking.
View Tenant Protection on cancellations
In this article:
Cancellation policies for landlords
To make sure tenants know when and how much you charge them if they cancel their booking, we recommend setting a cancellation policy that best suits your business. It will prevent surprises for your tenants and prevent you from missing out on revenue.
You can choose between 2 cancellation policies for your listing: Strict and Flexible.
Strict Cancellation Policy
The Strict Cancellation Policy allows the tenant to cancel a booking and receive a refund within 24 hours of the booking confirmation.
After this time has passed, the tenant will get a refund only under 2 circumstances:
The tenant has a valid reason based on our terms and conditions.
You agree to a refund.
Payouts for listings with Strict Cancellation
Tenant cancels | Refund | Your payout |
Within 24 hours of booking confirmation | 100% of the first month's rent | No payout |
More than 24 hours after booking confirmation | No refund | 100% of the first month's rent, minus the commission fee |
Flexible Cancellation Policy
As the name states, the Flexible Cancellation Policy allows the tenant to cancel their booking within a specific timeframe and receive a full or partial refund.
A flexible cancellation policy can encourage tenants to book your place. When tenants have a clear idea of what to expect, it reduces surprises that can have a negative impact on their experience.
Payouts for listings with Flexible Cancellation
Tenant cancels | Refund | Your payout |
Within 24 hours of booking confirmation | 100% of the first month's rent | No payout |
More than 30 days before the move-in date | 100% of the first month's rent | No payout |
Less than 30 days but more than 7 days before the move-in date | 50% of the first month's rent | 50% of the first month's rent, minus the commission fee |
Less than 7 days before the move-in date | No refund | 100% of the first month's rent, minus the commission fee |
Payout example
Let's say you've set a Flexible Cancellation policy on a listing. A tenant cancels their booking 20 days before the move-in date. Your commission fee is 25%.
Your payout will be 50% of the first month's rent minus the commission fee.
Monthly rent = €1,000
50% of the first month's rent = €500
Commission fee: (€500 x 0.25) = €125
Your payout = (€500 - €125) = €375, excluding VAT
Tenant Protection on cancellations
Our Tenant Protection policy applies to all bookings and has priority over the booking's cancellation policy.
If you cancel the booking, you won't get a payout.
After move-in, if the tenant finds that the place differs from what was promised, they can cancel their booking within 48 hours. We'll review the evidence and attempt to mediate. If a resolution isn't possible and the tenant is owed a refund under our Refund Policy, they'll get a refund. In that case, there will be no payout.
If you block or delay the tenant's move-in, your payout will be on hold until the problem is resolved. If it can't or won't be resolved quickly, the tenant will be entitled to a full refund.