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Cancellation policies for landlords

Learn about the cancellation policies and your payout when the tenant cancels their booking.

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Written by Nagranee Channa
Updated over 2 months ago

You can set a cancellation policy when creating or editing a listing. You can even change it for all your listings at once.

HousingAnywhere Tenant Protection applies to all bookings and may affect your payout for a canceled booking.
View Tenant Protection on cancellations

In this article:


Cancellation policies for landlords

To make sure tenants know when and how much you charge them if they cancel their booking, we recommend setting a cancellation policy that best suits your business. It will prevent surprises for your tenants and prevent you from missing out on revenue.

You can choose between 2 cancellation policies for your listing: Strict and Flexible.

Strict Cancellation Policy

The Strict Cancellation Policy allows the tenant to cancel a booking and receive a refund within 24 hours of the booking confirmation.

After this time has passed, the tenant will get a refund only under 2 circumstances:

Payouts for listings with Strict Cancellation

Tenant cancels

Refund

Your payout

Within 24 hours of booking confirmation

100% of the first month's rent

No payout

More than 24 hours after booking confirmation

No refund

100% of the first month's rent, minus the commission fee

Flexible Cancellation Policy

As the name states, the Flexible Cancellation Policy allows the tenant to cancel their booking within a specific timeframe and receive a full or partial refund.

A flexible cancellation policy can encourage tenants to book your place. When tenants have a clear idea of what to expect, it reduces surprises that can have a negative impact on their experience.

Payouts for listings with Flexible Cancellation

Tenant cancels

Refund

Your payout

Within 24 hours of booking confirmation

100% of the first month's rent

No payout

More than 30 days before the move-in date

100% of the first month's rent

No payout

Less than 30 days but more than 7 days before the move-in date

50% of the first month's rent

50% of the first month's rent, minus the commission fee

Less than 7 days before the move-in date

No refund

100% of the first month's rent, minus the commission fee

Payout example

Let's say you've set a Flexible Cancellation policy on a listing. A tenant cancels their booking 20 days before the move-in date. Your commission fee is 25%.

Your payout will be 50% of the first month's rent minus the commission fee.

Monthly rent = €1,000

50% of the first month's rent = €500

Commission fee: (€500 x 0.25) = €125

Your payout = (€500 - €125) = €375, excluding VAT


Tenant Protection on cancellations

Our Tenant Protection policy applies to all bookings and has priority over the booking's cancellation policy.

If you cancel the booking, you won't get a payout.

After move-in, if the tenant finds that the place differs from what was promised, they can cancel their booking within 48 hours. We'll review the evidence and attempt to mediate. If a resolution isn't possible and the tenant is owed a refund under our Refund Policy, they'll get a refund. In that case, there will be no payout.

If you block or delay the tenant's move-in, your payout will be on hold until the problem is resolved. If it can't or won't be resolved quickly, the tenant will be entitled to a full refund.

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