When everything goes well with the tenant’s move-in, we send your payout 48 hours after their move-in date.
We’ll inform you by SMS and email each time we send your payout.
Reasons for delayed payouts
Despite our best efforts to prevent it, payouts sometimes get delayed. When that happens, we’ll contact you with more information.
Here are common reasons for a delayed payout and what you can do:
Missing payout information
Your payout information is your billing address and a bank account. We need this to send your payouts.
To add this information, go to Payments.
Related: Adding a bank account
Pending identity verification
To comply with EU regulations, we have to verify your identity before sending you payouts.
If your income from HousingAnywhere exceeds the limit for which you were previously verified, you’ll have to verify your identity again.
To verify your identity, go to Identity Verification
Canceled booking
If the tenant cancels the booking before their move-in and you are owed a payout, we send it 48 hours after their intended move-in date.
If the tenant moves in and cancels their booking within 48 hours, your payout will be on hold while we review the cancellation request.
Modified or last-minute booking
If the booking is confirmed or modified within 7 days of the move-in date, the payout date moves to 7 days after the move-in date. This is an extra security step to prevent fraud.
Overdue payment request
If the due date for a payment request has passed but the tenant hasn’t paid yet, your best option is to contact them directly.
You can always check the status of the payment request from the Transaction history page.
If you have questions about a specific payout, contact our Customer Care team.