Response rate and Response time show potential tenants how responsive you are on the platform. The Response Time is the average time it takes to reply to a message. The Response Rate percentage indicates how many messages you answer out of the total amount you receive.
You can easily maintain a high response rate and a low response time by answering every inquiry within a few hours.
Even if you accept, decline, or invite the tenant to book, you must write a message to maintain your response rate and response time.
If you want to see more information on how important these metrics can be for successfully booking your room, please click here.