Response rate and Response time show potential tenants how responsive you are on the platform. The Response Time is the average time it takes to reply to a message. The Response Rate percentage indicates how many messages you answer out of the total amount you receive.

You can easily maintain a high response rate and a low response time by answering every inquiry within a few hours.

Even if you accept, decline, or invite the tenant to book, you must write a message to maintain your response rate and response time.

If you want more information on how important these metrics can be for successfully booking your room, please click here.