If you do not like the room that you booked, you can ask the advertiser if they are willing to provide you with a different one. However, please keep in mind that not liking the room is not a valid reason for cancellation per our Terms and Conditions, so they are not obligated to.
However, if the room you are provided with is not the same as it was advertised, please email firstname.lastname@example.org within 48 hours of your move-in date in the system, along with any proof that you have. We will review your case, and you will receive a refund if we find that it is indeed not the same as advertised when you booked.
You can find out more information in our Cancellation Policy.
We would be happy to help you find another place, depending on availability.
Any questions? Just ask!