If you send a request via the HousingAnywhere chat, your tenant will be notified of the request in 2 ways:
- a system message (in the chat with you)
- and an email.
Depending on your selected due date, our system will handle the notifications, and send reminders to the tenant 7 days prior to the due date, 3 days before and on the due date itself. After a request has been submitted, you can find it in your payment overview.
If you send a recipient a payment request outside of HousingAnywhere (e.g. generate a shareable payment request link and send it via another messaging service or platform) we are not able to trace this request and therefore are unable to regulate or send reminders. However, we can store the payment request link you generated, and display it in your payment overview. You’ll be able to see details of this request, including whether or not it has been paid.
You may schedule a payment request for a tenant to be paid before they have moved in to your property. In this instance, your selected due date for the payment will remain unaltered and our automated reminders will be sent to the tenant as usual.
However, for security reasons and to protect tenants against fraudulent listings, we will securely hold the payment until 48 hours after their official move in. Once this time has passed and no issues have been reported by the tenant, we will the payout the request to you.
For more information check our How-To-Guide here