Once you send a request to your tenant via the direct messaging system, your tenant will be notified of the request in 2 ways:
- a system message (in the chat with you)
- and an email.
Depending on your selected due date, our system will handle the notifications, and send reminders to the tenant 7 days prior to the due date, 3 days before and on the due date itself. After a request has been submitted, you can find it in your payment overview.
You may schedule a payment request for a tenant to be paid before they have moved in to your property. In this instance, your selected due date for the payment will remain unaltered and our automated reminders will be sent to the tenant as usual.
However, for security reasons and to protect tenants against fraudulent listings, we will securely hold the payment until 48 hours after their official move in. Once this time has passed and no issues have been reported by the tenant, we will the payout the request to you.
For more information check our How-To-Guide here