Your Payment Request Overview is an automatically updated, clear record of all the payment requests you have sent to tenants on our platform. See the title of the request, the recipient of the request (i.e. your tenant’s name) and the amount requested. 

You can also filter the requests on payment status or due date. The status of a payment request will be either ‘Collected', 'Paid Out’, ‘Unpaid’ or ‘Overdue’. If the status of a payment request changes (e.g. it goes from ‘Unpaid’ to ‘Paid’) this change will be reflected in this overview; you will also be notified by email. You can also see exactly where your money is with the Live Payment Tracking link. Simply press 'TRACK' to see who the money has been collected by or released from (the tenant, us or you).

Once you’ve logged into the platform, you can find your Payment Request Overview via the drop-down menu next to your name and profile icon; select ‘Payment Requests’ to see your overview. 

Click on any given request for more information, such as: the address the recipient is residing at, the reference ID of the request, the payout method and the description you added when creating the payment request

If you want to cancel a request, you can do it via this Payment Request Overview. Click on the request you want to delete and find the ‘Cancel Request’ button beneath the request’s description.

For more information check our How-To-Guide here

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