Your Payment Request Overview is an automatically updated record of all the payment requests you have sent to tenants on our platform.

Once you've logged into the platform, you can find your Payment Request Overview via the drop-down menu next to your name and profile icon; select Payment Requests to see your overview.

Click on any given request for more information, such as the recipient's address, the reference ID of the request, the payout method, and the description you added when creating the payment request.

You can filter the requests by payment status or due date. The status of a payment request will be either 'Collected', 'Paid Out', 'Unpaid' or 'Overdue'. If the status of a payment request changes (e.g. it goes from 'Unpaid' to 'Paid'), it will be reflected in this overview, and you will be notified by email. With Live Payment Tracking, you can also see where your money is. Click Track to see who the money has been collected by or released from (the tenant, HousingAnywhere, or you).

If you want to cancel a request, you can do it via this Payment Request Overview. Click on the request you want to delete, then on Cancel Request beneath the request's description.

How to send a Payment Request or set up a Payment Plan

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