At HousingAnywhere, your security is our top priority. That’s why we verify everyone’s details — so you can rent with total peace of mind. To contact landlords and book a place, you’ll need to verify your email and mobile number.
You can also verify your identity to increase trust and boost your chances of renting. It’s fast, secure, and puts you in control.
In this article:
Verifying your email and mobile number (required)
To contact landlords, you’ll need to verify your email and mobile number.
Your email and mobile number are safe
Your contact details will only be shared with the landlord after a booking is confirmed. Why we hide contact details
Email verification
When you sign up, we’ll send an email with a verification link. Follow the instructions to verify your email. It only takes a second!
If you change your email in HousingAnywhere, you’ll need to verify it again.
Why verify your email?
You can’t continue without it.
To make sure your email belongs to you.
So you receive important emails related to your booking.
Mobile number verification
When you contact your first landlord, we’ll ask for your mobile number and verify it automatically behind the scenes.
Why verify your mobile?
To make sure your phone number is real.
So your future landlord can contact you by phone.
Verifying your identity (optional)
Verifying your ID takes about 2 minutes. It’s done through Stripe, our secure identification partner, using a government-issued ID and a selfie.
After you verify, your verified photo ID will be shared with the landlord. We’ll always ask for consent before sharing your ID with anyone.
Why verify your identity
Helps landlords trust you.
Boosts your chances of renting on HousingAnywhere.
Some landlords may request it.
So everyone using HousingAnywhere is verified. We verify the IDs of all landlords.
What you’ll need to verify ID
Before starting, you’ll need:
A valid passport or national ID card.
Mobile device or computer with a functioning camera.
How and where to verify ID
1. When contacting a landlord or sending a booking request
When contacting a landlord or sending a booking request, click ‘Confirm my identity’.
2. On the conversation page
In the right-side panel on the conversation page, click ‘Confirm my identity’.
In the message from HousingAnywhere on the conversation page, click ‘Confirm my identity’.
3. From Profile > Supporting documents
You can verify your identity from the Profile > Supporting documents page.
Follow these steps to verify your ID
Click the ‘Confirm my identity’ button to be taken to Stripe’s page.
Follow the instructions on Stripe’s page to complete ID verification.
Go back to HousingAnywhere.
If needed, tick the box to agree to share your photo ID with the landlord.
If needed, click ‘Share and continue’ to complete the process and get a Verified ID badge.
Having trouble verifying your ID?
If Stripe can’t verify your identity
Our error messages will explain how best to fix your specific issue. In most cases, it’s an easy fix like cleaning your camera and taking a clearer selfie, or using a valid photo ID.
Still unable to verify?
If your ID was issued by an unsupported country or if you’re underage — upload your ID and share it directly with the landlord. While you won’t receive a Verified ID badge, sharing your photo ID directly is a great way to build trust with landlords.
To share your photo ID directly, click ‘Upload photo ID’.
To share your photo ID directly from your conversation page, click ‘Documents’.
What information landlords can see
Landlords can see if your email, mobile number, or ID is verified. If you verify your identity, landlords will be able to view your photo ID.
Your contact details (email and mobile number) are only shared with your landlord after you confirm a booking.
How we use and protect your information
Usage
We use your email and mobile number only for important rental-related updates. Our Customer Care team may call you if something urgent comes up.
Sharing
Your email and mobile number are only shared with your confirmed landlord.
Your ID is never shared unless you choose to provide it as a supporting document or verify it via Stripe.
Storage
We store your data for up to 12 months after your last use. In most cases, it’s deleted within 6 months of your move-out date or last login.
Stripe retains ID verification details for 3 years.
Need your data deleted?
Email dpo@housinganywhere.com, and we’ll handle your request promptly.