In this article:
What are tenant reviews?
Note: At the moment, reviews can only be viewed by the advertisers they’ve been left for. No one else on the platform can see them.
Tenant reviews are reviews left by your tenants. They cover the property, the communication between you and the tenant, and whether the property matched the listing.
Right now, because reviews are not publicly visible, they don’t affect your performance, and you can use the feedback to create even better experiences.
Later on, when the tenant reviews are visible, they will help you show possible tenants why they should book with you.
Where can I find tenant reviews?
You can find the tenant reviews in your Review Dashboard.
Click on your name on the top right;
Select Tenant Reviews on the menu that appears.
This will bring you to the dashboard (see image below), where you have an overview of all your reviews for every property you have advertised on HousingAnywhere.
How do tenants leave reviews on HousingAnywhere?
We invite tenants to leave a review at 2 moments: 7 days after their move-in date and 7 days after their move-out date. If they choose to leave a review, they can do that both times, only once or not at all.
In the review, we'll ask tenants to rate different aspects of their stay and leave comments if they want to.
Tenants can also choose not to share their review until 30 days after their move-out date.
Who can see reviews left by tenants?
At the moment, reviews can only be viewed by the advertisers they’ve been left for. No one else on the platform can see them.
In the future, reviews will be visible on your profile and the listings pages.
What can I do if I disagree with a review?
Coming soon: you will be able to respond to your reviews or report them.